In an effort to respond effectively to customer questions, Microsoft is training and adding additional support engineers and is continually updating Support Online to provide users with the latest support information. With its streamlined and simplified set-up, Windows 98 is generating substantially fewer support calls on a per-unit basis compared with Windows 95. “Two weeks later, sales continue to exceed our expectations, and our customers seem to be very satisfied with their Windows 98 purchase.” Initial feedback from customers, indicates a relatively smooth upgrade experience. “When the product launched two weeks ago, we were thrilled with the enthusiastic response from our customers,” said Larry Mondry, executive vice president of merchandizing for CompUSA. In addition, customer satisfaction appears strong. PC Data is reporting that Windows 98 sales are keeping pace with initial sales of Windows 95 in the weeks following its launch three years ago. Growing consumer interest in Microsoft’s new operating system has led to Windows 98 sales that are exceeding industry expectations. ![]() Redmond, Wash., JAfter only two weeks on store shelves, Windows 98 is off to a great start.
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